Customer Testimonials

So nice, helpful and professional!
We got to meet two people from NSS and both experiences were great. Grant came to our house and explained all we needed to know. Then Chuck came out and installed everything we needed. They were both professional and kind. Even with all the parts and pieces that Chuck had, he didn't leave any mess. And he got done so quickly! I could tell he knew what he was doing and he worked efficiently.  Can't wait to recommend them to our friends and family!

Best price, service in town
NorthStar Security team was able to setup a home security system at my townhouse to my non-standard requirements. The team was able to do this and had the best price! I was very impressed with the service.

home security

They work for your business
Grant inspected my existing system that hadn't run in five years and figured out what I would need, even powering it up and checking it out thoroughly, explaining to me the entire time what I had. Later, we decided to disable one of the control panels and on a Saturday night Gary called me back from Helen (he was on vacation) to walk me through some things; when it didn't work, we agreed to have someone come out to fix it up. Very responsive, very concerned about quality, I'm quite impressed.

Great Home Security
Grant with Northstar was great. He came to my house to evaluate my current system, fixed a minor issue for free and worked out a plan for me. I also set my alarm off accidentally and the monitoring company called within 2 minutes. That's the quickest response time I've ever experienced with a security company. (She was very understanding too). Couldn't be happier and would highly recommend Northstar!

Very satisfied
I not only found NorthStar on kudzu but they came highly recommended by our locksmith Hadi from Unlockit. Gary gave us a great deal for our system and when we had a slight problem with one of our sensors, he immediately returned to resolve it. Great service and would definitely recommend them in the future!

Best In Town- We needed a security system for our new house and got quotes from a few vendors. Gary from Northstar seemed to be the most honest of all of the vendors and didn't try to sell us anything that we didn't need. On the day of the install, Northstar showed up exactly on time and were very courteous while doing the job. We are very happy with our alarm and highly recommend this company.

Professional & Helpful - I have used their service for several homes I owned. Now I can't think of calling anyone else for this service as they have exceeded my expectations both in terms of service and quality. The service engineer I worked with (Grant) is just awesome.

Highly Recommend - Very professional, responsive, and competitive prices. We would highly recommend Northstar Security for your monitoring needs.

I just wanted to take a minute to say thanks
for the work you guys did for me a couple of weeks back. I really appreciate the time you took to get all of the right pieces sorted out and to build a system to suit our needs. Your installer was great as well; he did a super organized and tidy installation. It was really nice to work with a company that takes such pride in their work... a rarity in todays world. I won't hesitate to use you guys again down the road or as a recommendation to someone else.

Wouldn't feel safe with any other alarm installer!
These guys rock!!!They are courteous, professional, and extremely knowledgeable. They came in, fixed the problems caused by my prior installer, and end result is a more robust and truly effective system. If I was a burglar I would stay away from their installs!!! I would recommend them to my family and friends. Awesome company--thanks Gary and TJ!!!!!

Easy, prompt, and reliable
Provided great service (developed a plan that fit my needs) and on-time for all appointments - explained features of selected products - felt comfortable working with Grant Kirby throughout the process - delivered a quality product at a good value with no wasted time - I've accidentally tested the product/service several times and it works!

Great service, high quality work, exceeds expectations.
After struggling withmediocre service from ADT, and lots of run-around with Ackerman, I am so pleased to have met NorthStar. They did a great job, and our system works reliably -- they even corrected some problems that the other companies said were "impossible" to fix. Highly recommended!

Very Affordable Home Security Provider..
We compared pricing on a number of home security providers and found NorthStar Security to be the best value in town. I would highly recommend giving Northstar an opportunity to earn your business.

Great Service from True Experts!
I am a business owner who needed a state of the art alarm, camera, and access control system installed in my new location. I thought i would have to call multiple companies to handle this. NorthStar Security was able to handle all of it, and I was very impressed with the entire install. It was clean and professional. All of the install technicians were courteous and knowledgeable. I would recommend NorthStar Security to anyone who is looking for top notch protection at a great price!

Honest & Reliable.
Northstar was such a pleasure to deal with. I didn't feel like they were trying to up sell me on anything I did not need. The installation took a few hours and they cleaned up after themselves. I have already mistakenly set off my alarm twice and the monitoring office called right away to make sure everything was okay. I couldn't be happier with my choice to go with Northstar!

I appreciated the service I received with North Star Security.
They were professional and efficient and took time to listen to my concerns. I had this system installed after a break-in and two weeks after the installation my house was again burglarized. Thanks to NorthStar and the Monitoring system for a speedy response time.

My experience was Great!
I had 4 consultations for a security system. NSS was one that was efficient, professional as well as affordable. I first was impressed that the installation manager, Gary, listened carefully to my concerns and needs and then gave me options to meet my concerns (not seeking to interest me in things that I did not necessarily need). He came out and did exactly as he said he would and was available for my follow questions.

Fantastic Job!
We are pleased to let you know that we are completely satisfied with the service and you guys where the friendliest and most helpful out of all the other companies. The price was excellent and we will refer this company to everyone we know! Thank you so much for your excellent service and we will definitely stay with you guys!

The best by far. My experience with NorthStar was excellent. Customer service was great, and installation was done timely. When I had a problem with my system a representative was out at my home within 48 hours to address the issues and ensure my system was working properly. I would refer NorthStar to any homeowner, renter, or builder looking to have a quality security system in their home.

Excellent customer service 5 stars!
I’m new to the area and my coworker recommended Northstar to me because of his great experience with this company. My own experience with this company from start to finish was exceptional. The people at Northstar were courteous professionals, offered an honest evaluation, explained all my costs with no hidden surprises. The representative that came to my home, TJ Kilgore was very professional, & polite. The next day, The technician, Gary arrived promptly, installed and went out of his way to make certain that we understood every aspect of the system. I could not have asked for a better person to install an alarm system in my new home. I would recommend Northstar Security to anyone seeking a home monitoring system.